Terms & Conditions

1. Overview

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Customer,” “User,” or “you”) and Mailrun Partners, LLC (“Mailrun,” “we,” “our,” or “us”) and govern your access to and use of the Mailrun.ai platform, which provides promotional email infrastructure tools including inboxes, sending domains, and related email infrastructure services (the “Service”).

Mailrun does not send emails on behalf of customers and assumes no responsibility for content, legality, or deliverability of any customer email activity.

By accessing, using, or subscribing to the Service, you agree to these Terms. If you do not agree, you must immediately cease use of the Service.

2. Description of Service

Mailrun provides:
– Promotional email infrastructure tools including provision of inboxes, mailboxes, domains, and DNS configurations.
– Guidance on best practices for outbound email infrastructure and domain reputation management.

We do not send emails or messages on your behalf. You are solely responsible for using the infrastructure tools legally and ethically in compliance with applicable laws and regulations (e.g., CAN-SPAM, GDPR, CASL).

3. Eligibility & Registration

To use the Service, you must be at least 18 years of age and capable of forming a binding contract. You agree to provide accurate, current, and complete information when creating your account and to keep that information up to date.

4. Permitted Use & Acceptable Use Policy

You agree to use the Service only for lawful purposes. You may not:
– Use Mailrun to send or facilitate spam, phishing, or any form of unsolicited communication.
– Use Mailrun infrastructure to impersonate any person or entity.
– Use purchased, scraped, or third-party email lists without consent.
– Engage in behavior that could damage Mailrun’s reputation or affect our infrastructure deliverability.

Violating this section may result in immediate termination of your account without refund.

5. Intellectual Property

All intellectual property, including but not limited to Mailrun’s platform, tools, content, and branding, remain the property of Mailrun. You are granted a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes.

6. Use of Customer Brand and Results in Marketing

By using the Service, you grant Mailrun the right to use your company name, logo, and general descriptions of your use case in marketing, sales collateral, case studies, or testimonials—unless you opt out by emailing us at legal@mailrun.ai.

7. Billing, Refunds & Chargebacks

You will be billed in advance for the selected plan on a monthly or annual basis.
All fees are non-refundable unless explicitly stated otherwise.
If you use the Service during a billing period and initiate a chargeback, you agree:
– That doing so constitutes bad faith,
– You waive your right to dispute that billing period,
– You will be liable for any legal fees or collection costs incurred by Mailrun,
– Mailrun reserves the right to report abuse of the chargeback process to relevant processors or credit reporting bureaus.

8. Account Termination & Suspension

Mailrun reserves the right to suspend or terminate access to the Service at any time, with or without notice, for conduct that:
– Violates these Terms,
– Damages Mailrun’s infrastructure or email reputation,
– Is deemed abusive, unethical, or unlawful.

No refunds will be provided in the event of termination for cause.

9. Disclaimers & Limitation of Liability

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”
Mailrun makes no warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

Mailrun is not responsible for:
– The content of any email sent through infrastructure we provide,
– The legality of your outreach practices,
– Any consequences arising from misuse or poor deliverability.

To the fullest extent permitted by law, Mailrun shall not be liable for any indirect, incidental, punitive, or consequential damages, including loss of data, revenue, or reputation.

10. Indemnification

You agree to indemnify and hold harmless Mailrun and its officers, directors, employees, and affiliates from any claims, losses, liabilities, damages, and expenses (including legal fees) arising out of your:
– Use or misuse of the Service,
– Violation of any law or regulation,
– Breach of these Terms.

11. Cancellation

You may cancel your subscription at any time through your Mailrun dashboard or by contacting support. Cancellations are effective at the end of the current billing cycle. You will continue to have access to the Service until the end of your paid period, after which your subscription will not renew. No refunds will be issued for partial months or unused time on your subscription.

12. Governing Law

This Agreement shall be governed by and interpreted in accordance with the laws of the State of Wyoming, without regard to its conflicts of law principles.

You agree to submit to the exclusive jurisdiction of courts located in Sheridan County, WY for any dispute arising from or relating to this Agreement.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Material changes will be communicated via email or on the platform. Continued use after changes constitutes acceptance of the revised Terms.

14. Contact Information

Mailrun Partners, LLC
30 N. Gould St, Suite R
Sheridan, WY 82801
Email: support@mailrun.ai